Alexey Ulyukaev: the creation of a system of multipurpose centers (MPC) is the basis to save the budgets of ministries and agencies


Alexey Ulyukaev: Mr Medvedev, Dear colleagues, indeed, I think that we have been quite successfully fulfilling the instructions of the President concerning accessibility of public services through the one-stop-shop system. According to the Prime Minister, we have covered not 90% as required, but 94.2%. In this case we mean the criteria of availability, which is not more than 5 thousand people per one-stop-shop, and an individual one-stop-shop in settlements with population less than 1 thousand.

This work has been done for the latest three years. We were ahead of schedule, and obtained the result mentioned now. The network is 12 thousand points across the country, about 2,700 of them are complete multipurpose centers and another 10 thousand are geographically separate divisions in small settlements. It is all in all 43 thousand one-stop-shops, that is about 3,001 one-stop-shops for 3,400 people, that is better than envisaged by our criteria.

There are, of course, the regions where these figures are not reached. The most negative situation in the Kurgan region, the Trans-Baikal territory – there is less than 80% coverage. There are obvious leaders, such as Moscow: 112 multipurpose centers, and they operate on the principle of extraterritoriality, i.e. in any area you can get the service, even if you are a resident of another district, and such services are very good in terms of quality. Well, others: Sverdlovsk oblast – 100 MPC, Rostov – 80, Bashkortostan – more than 70.

These are good and qualitative networks. They are united by a common standard, a common brand "My documents". Actually, it is some kind of a visiting card. Where do citizens encounter the state? Now, first of all, in the MPC. Therefore, how comfortable they feel themselves in such MPC, how efficiently and qualitatively they will be served, they will largely judge and they now already judge of the work of the state apparatus in general.

Much work has been done on informatization of the MPC work, so a large volume of services is provided in electronic form. Moreover, the MPCs are becoming such centers, where citizens may obtain not only public services but also some other additional services. For example, in Yakutia there have been organized free courses of computer literacy on the basis of the local MPC, in Altai Krai – the online advice, in Kirov region – activities in the framework of the project "Volunteers of the Information Society" and so on. Here, too, great additional prospects are available.

The services as such are very popular. It is primarily the services of such agencies as the Ministry of Internal Affairs, Federal Migration Service, Federal State Statistics Service, Pension Fund, Federal Tax Service, Rospotrebnadzor, and Social Insurance Fund. All in all, in 2015, MPCs provided approximately 56 million services and by the end of the year the performance was more than 300 thousand people and 300 thousand services per day. Based on the fact that almost all MPCs work six days a week (and in some cases, for example in Moscow, seven days a week), we will come to the performance of up to 100 million services this year. I think this is an achievable figure.

Services are provided, as I said, in sparsely populated points. This is a huge time saver for people who before had to travel to the regional centre, in order to carry out elementary actions regarding public services.

It is a very large project that required a great deal of funding. In general, the regions have funded 34 billion rubles for the creation of multipurpose centers. The federal budget of 2014-2015 also provided money for the federal co-financing - 5.7 billion rubles were assigned for these purposes.

In some cases, we succeeded to use the practice of public-private partnerships to attract additional funding. For example, in the Kaluga region, investor, which acquired the right to construction of residential quarter and did it, created a multipurpose center at its own expense as an infrastructure facility in this residential neighborhood.

In many cases, MPCs are opened in shopping centers. It's convenient to the citizens, who simultaneously receive both a public and commercial service, it is convenient for the owners of the premises, this allows to reduce the rent for the provision of these areas, that also allows to solve the problem of financing.

The amounts that I mentioned are capital costs to create a network, but the ongoing work (the system of the multipurpose centers employing over 31 thousand people) requires significant funds. In this regard there was made a change in the law, Fiscal Code, from 1 January last year, the state fee for MPC services is distributed in the ratio 50:50 between the federal and regional budgets. Last year, the regions have received through this channel about 8 billion rubles, which allowed to adequately provide the current contents of the MPCs.

We now have on the agenda another issue, since the services are state funded institutions, so they charge not a stamp duty but a fee. In particular, for the services of the Federal Cadastral Chamber, which provides information about the real estate cadastre and information from the unified register of rights to immovable property, a fee is charged. Now we are preparing together with the Ministry of Finance the proposal that both the fee and stamp duty can be distributed between levels of budgetary system, and also 50% were credited in regional budgets.

We believe that the creation of the MPC system is the foundation in order to save serious funds of ministries and agencies, because a significant portion of their work shifts in the structure of MPCs. In particular, on the fact we have already done this in the case of Rosreestr: we reduced the number of staff due to the fact that we passed these functions to MPCs. Now in terms of that we all need to reduce the staff number by 10%, it is probably a great help – to use the MPC capabilities in order to ensure quality work.

We sought to monitor and control quality of public services through common procedures, such as test purchase by so-called a mystery shopper. Last year, in 30 regions representatives of the Ministry did this work. We have a system of online monitoring operation parameters of the MPC and a system of citizen feedback. During 2014-2015, 900 thousand citizens gave their assessment of the quality of the MPC services. This figure can be treated differently – 97% positive ratings, however, in general, we believe that this assessment is close to the objective one.

Of course, there are many tasks in the short term. I will mention only some of them. The first (that Mr Medvedev, has mentioned) is to streamline the interaction between the MPC, which is some kind of a front office, and the ministries and agencies where the service is actually produced on the basis of paperless document management. I would like to say that MPCs are fully ready for the job, as they as an information system are equipped with very high quality. Now we have to finalize the readiness of relevant departments. Together with the Ministry of Communications we are working on this issue work, and I think that soon it will be completed.

The second is the extension of the mandatory list of services that are provided through the one-stop-shop system. I'm talking primarily about the mass services that are provided by the Ministry of Internal Affairs and the Federal Migration Service – this is the replacement and repeated issuance of driver's licenses (i.e. when exams for driving are not required) and obtaining Russian passports and foreign passports. Was conducted an experiment in a number of regions, and, from our point of view, it ended positively and we believe it is necessary to implement this practice.

I have a request to insert the relevant entry in the protocol decision.

Dmitry Medvedev: If we're ready for it...

Alexey Ulyukaev: Thank You. We would also like to move towards the creation of a system of extraterritoriality, so that a citizen living at one point in one region, in one municipal district, could receive the service in the MPC system, while being in other regions of the Federation. We have such experience in Moscow, in Krasnodar Krai. We would like to extend it to the whole of the Russian Federation.

Here is a brief about the results of this work and objectives. Thank you.

Dmitry Medvedev: Colleagues, do you have any comments, suggestions, including on the idea of distributing the outcomes of the pilot use of several features of MPCs to other areas? I got only one question here, which I have already started to ask. Alexey Valentinovich, are we ready to do this? Do we have technological readiness for this?

Alexey Ulyukaev: We have technological readiness for this. The experiment has showed that a large number of services was rendered in the regions (this is four-five regions), where we did it. We have discussed it now with the Minister of Internal Affairs and he also confirms that we are ready.